oxgame Privacy Policy

oxgame ("we," "us," "our," or "the Operator") operates the online gaming and sports betting platform accessible at oxgame.ws (the "Platform"). For the purposes of this Privacy Policy, oxgame is the data controller responsible for the personal information collected from users of the Platform.

This Privacy Policy applies to all registered users and visitors of the oxgame Platform, including Pakistani players accessing the service in Karachi, Lahore, Islamabad, Faisalabad, and other cities across Pakistan. It covers all data collected through the website, mobile browser interface, and any associated support channels.

oxgame collects the following categories of personal data from registered users and Platform visitors:

oxgame collects personal data through the following channels and methods:

• Direct Registration: When you create an oxgame account, you provide identity and contact data directly through the registration form. This includes your name, date of birth, email address, and Pakistani mobile number.
• KYC Verification: When completing the Know Your Customer (KYC) verification process, you submit identity documents — primarily your CNIC — directly to our verification team via the secure document upload portal.
• Deposits and Withdrawals: Financial data is collected when you initiate or complete transactions on the Platform, including via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, or USDT TRC20.
• Automated Technologies: Technical data — including IP address, device information, and session data — is collected automatically when you visit or interact with the Platform. This is done through server logs, cookies, and similar tracking technologies.
• Customer Support: Communications data is collected when you contact the oxgame support team via live chat, email, or the support ticket system.
• Third-Party Sources: In limited circumstances, oxgame may receive data about you from identity verification partners or fraud prevention services for the purpose of KYC compliance and security screening. Such third parties are contractually obligated to handle your data lawfully.

oxgame processes your personal data for the following clearly defined purposes:

oxgame does not use automated decision-making or profiling processes that produce legally significant effects on users without human review.

oxgame processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account management, game access, and PKR transaction processing — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing necessary to comply with applicable legal and regulatory requirements — including KYC verification, anti-money laundering (AML) obligations, and age verification — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for fraud prevention, security monitoring, platform analytics, and responsible gaming compliance is based on oxgame's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where oxgame sends you marketing communications or places non-essential cookies on your device, this is done on the basis of your explicit consent. You may withdraw consent at any time by contacting the support team or updating your account preferences.

oxgame does not sell your personal data. We share data only in the following limited and controlled circumstances:

• Payment Service Providers: To process PKR deposits and withdrawals, we share necessary transaction data with payment providers including JazzCash, EasyPaisa, and partnered Pakistani banks (HBL, UBL, Meezan Bank, Allied Bank). These providers process data solely for payment execution purposes.
• Identity Verification Partners: KYC and age verification (21+ compliance) is supported by contracted third-party identity verification services. These partners receive identity documents and return a verification result only — they do not retain your documents after verification is complete.
• Game Content Providers: Live casino and RNG game providers may receive session data and user identifiers necessary to deliver game content and maintain game integrity. These providers are bound by data processing agreements.
• Fraud and Security Services: oxgame works with fraud detection and cybersecurity partners who process technical and gaming activity data to identify and prevent fraudulent account use and financial crime.
• Legal and Regulatory Authorities: oxgame will disclose personal data to law enforcement, regulatory bodies, or other authorities where required by applicable law or valid legal process, including orders from Pakistani courts or regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of oxgame's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

The oxgame Platform serves Pakistani users and processes the majority of data within the applicable operating jurisdiction of the Operator. In cases where personal data is transferred to third-party service providers operating in other countries — such as cloud infrastructure providers or game studios — oxgame ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements that bind the recipient to equivalent data protection standards.
• Technical and organisational security measures proportionate to the sensitivity of the data transferred.
• Minimisation of data transferred — only the data strictly necessary for the third party's specific function is shared.

oxgame does not transfer your CNIC details, full identity documents, or financial account credentials to parties outside of the verified KYC and payment processing infrastructure described in Section 6.

oxgame retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregated analytics purposes, as it can no longer be used to identify any individual.

As an oxgame user, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting the support team at [email protected]:

oxgame uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in to your oxgame account and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and game favourites, to provide a more personalised experience on return visits.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the Platform. This helps oxgame identify performance issues and improve the user experience. Analytics data does not identify individual users.
• Marketing Cookies: Where you have provided consent, marketing cookies may be used to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time by updating your preferences in account settings.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from accessing your oxgame account or using certain Platform features.

The oxgame Platform is strictly intended for users who are 21 years of age or older. oxgame does not knowingly collect, process, or retain personal data from any person under the age of 21.

Age verification is performed as part of the mandatory KYC process for all registered accounts. Where oxgame discovers or is notified that a user under the age of 21 has registered an account or submitted personal data, that account will be immediately suspended, all associated personal data will be deleted without delay, and any funds will be handled in accordance with our Terms and Conditions and applicable regulatory requirements.

oxgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• Transport Layer Security (TLS): All data in transit between your device and the oxgame Platform is encrypted using 256-bit TLS encryption.
• Data Encryption at Rest: Sensitive personal data — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data within the oxgame organisation is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and security training.
• Intrusion Detection: oxgame's infrastructure is monitored 24/7 by automated intrusion detection systems. Anomalous access patterns are flagged and investigated by the security team in real time.
• Two-Factor Authentication: oxgame offers two-factor authentication (2FA) for all registered accounts. We strongly recommend all Pakistani players enable 2FA to provide an additional layer of security beyond username and password.
• Data Breach Procedures: oxgame maintains a documented data breach response plan. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected users without undue delay in accordance with applicable legal obligations.

The oxgame Platform may contain links to third-party websites or services — for example, links to payment provider portals during the deposit or withdrawal process. This Privacy Policy applies solely to data collected and processed by oxgame and does not extend to third-party websites or services.

oxgame is not responsible for the privacy practices of third-party websites. We recommend that you review the privacy policy of any third-party site before submitting personal data to it. This includes the privacy policies of JazzCash, EasyPaisa, and any Pakistani banking institution accessed through their own web portals.

oxgame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version came into force. Your continued use of the oxgame Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the Platform and contact us to close your account.

The current version of this Privacy Policy will always be accessible at oxgame.ws/privacy-policy.

For any questions, requests, or concerns regarding this Privacy Policy or oxgame's handling of your personal data, please contact the Data Protection team through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line
• Live Chat: Available 24/7 within your logged-in oxgame account dashboard
• Support Tickets: Submit a formal request through the Help section of your account

oxgame aims to resolve all privacy-related enquiries within 30 calendar days. If you are not satisfied with oxgame's response to your privacy concern, you have the right to escalate the complaint to the relevant data protection or gaming regulatory authority in the applicable jurisdiction.